5 hard skills or competencies (industry competencies) for Retail Franchising Coordinator
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Identifies and explains the characteristics and key features of various retail business models.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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Skill definition-Identifying growth opportunities and driving retail business expansion with a strategic mindset, market awareness, and business acumen.
Level 1 Behaviors
(General Familiarity)
Explains concepts such as customer-centric strategies, omnichannel retailing, product assortment and merchandising.
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Level 2 Behaviors
(Light Experience)
Gathers basic information about competitors' offers and market positioning to aid in benchmarking and idea generation.
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Level 3 Behaviors
(Moderate Experience)
Executes membership programs that foster customer loyalty, recurring revenue, and exclusive benefits.
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Level 4 Behaviors
(Extensive Experience)
Leverages market analysis tools, such as Retail CRM, to analyze purchasing behavior, and emerging market opportunities.
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Level 5 Behaviors
(Mastery)
Leads negotiations with clients, suppliers, and other industry players to secure large-scale partnerships and deals.
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5 general skills or competencies (Job family competencies) for Retail Franchising Coordinator
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Names the different reports using presentation software, such as PowerPoint.
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Level 2 Behaviors
(Light Experience)
Recognizes and saves files in various file formats as needed.
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Level 3 Behaviors
(Moderate Experience)
Updates important data in existing database records.
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Level 4 Behaviors
(Extensive Experience)
Manages the upgrading of firmware, software, and outdated hardware systems.
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Level 5 Behaviors
(Mastery)
Establishes digital protective measures on intellectual property and data that belong to an organization.
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Skill definition-Executing diverse administrative activities and procedures essential to the smooth operation of an office or facility.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of task prioritization in administrative support.
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Level 2 Behaviors
(Light Experience)
Performs basic data entry tasks into office software applications such as word processing and spreadsheets.
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Level 3 Behaviors
(Moderate Experience)
Drafts administrative documents including emails, and memos to ensure clear and effective communication.
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Level 4 Behaviors
(Extensive Experience)
Manages performance evaluations of administrative support staff to assess their overall contribution.
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Level 5 Behaviors
(Mastery)
Establishes SOPs and guidelines to optimize administrative support processes and ensure consistency in performance.
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8 soft skills or competencies (core competencies) for Retail Franchising Coordinator
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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Skill definition-Using application software available at the desktop in creating, managing, and updating documents, manipulating large data, and generating presentations.
Level 1 Behaviors
(General Familiarity)
Explains the characteristics of each respective type of Office Support Tool.
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Level 2 Behaviors
(Light Experience)
Gathers needed data and compiles them into the database or spreadsheets.
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Level 3 Behaviors
(Moderate Experience)
Implements advanced features, facilities, and functions of available tools.
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Level 4 Behaviors
(Extensive Experience)
Leads decision-making process to determine future office products, strategy, and implementation.
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Level 5 Behaviors
(Mastery)
Creates arithmetic processes, formulas, and statistical methods for data processing and calculation.
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Summary of Retail Franchising Coordinator skills and competencies
There are 5 hard skills for Retail Franchising Coordinator, Retail Industry, Retail Business Development, Franchise Development and Management, etc.
5 general skills for Retail Franchising Coordinator, Computer Literacy, Administrative Support, Contract Management Software, etc.
8 soft skills for Retail Franchising Coordinator, Scheduling, Office Support Tools, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Franchising Coordinator, he or she needs to be proficient in Scheduling, be proficient in Office Support Tools, and be proficient in Attention to Detail.